Technology Help

Start with the problem. Remote first.

If something is not working, does not make sense, or is getting in the way, explain it in normal language. Travis will help figure out the next practical step.

Get Technology Help
Remote Technology Help
$75 / hour

30-minute minimum. Remote help is the default for one-time support.

  • Computer and software troubleshooting
  • Email, accounts, files, and cloud services
  • Phones or tablets when the issue can be handled remotely
  • Websites and online tools
  • AI and productivity questions
  • General technology guidance
Describe the problem
Local Business Visit
From $175

Selective in-person help for businesses, nonprofits, clubs, and organizations when physical presence materially improves the outcome.

  • Physical environment needs inspection
  • Business equipment or Wi‑Fi issue cannot reasonably be handled remotely
  • Face-to-face onboarding would meaningfully help
  • Customer is too uncomfortable with technology to begin remotely
Ask about a visit
Service area

Remote can go much farther than a truck.

Remote support is not limited to the Seguin area. In-person work is selective and generally limited to about 45 minutes from Travis’s current operating location.

Travis Technology does not publish a home address as a customer service location and is not positioning itself as a walk-in repair shop.

Residential house calls are no longer a primary service. Routine residential Wi‑Fi installation, smart-home setup, phone repair, and detailed repair-shop menus are intentionally not the focus of the business. If you are unsure whether your problem fits, ask.
Response standard

Most messages receive an initial response within one business day.

Business-impacting problems are prioritized when Travis is available. TT is not a 24/7 emergency-support service, and an initial response is not a guaranteed resolution time.

Preferred support channel: help@travistechnology.net.